Senior Customer Success Manager (German Speaker)

Job Requisition ID #26WD100140Do you have a customer‑first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high‑quality services and create outstanding experiences that drive customer success in the AECO business.This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.Position OverviewHow can you contribute to our team and our organization?Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the DACH. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial.If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!ResponsibilitiesAccelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframeEstablishes measurable criteria for success and assists in building organizational alignmentDevelops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutionsCollaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as requiredBecomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertiseCollaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managedCreates and coordinates account documentation including reports, proposals, business assessments and recommendationsDevelops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)Minimum QualificationsIndustry experience form AECO is MANDATORYMinimum 3+ years experience in a customer-facing roleYou have worked previously with large/complex Enterprise organizationsRelevant Bachelor’s degreeFluent in German and EnglishAdditional skillsStrong empathy for customers AND passion for revenue and growthYou want to help and serve our customers: They win, so you winYou’re driven: No one needs to push you to excel; it’s just who you areEager to learn, adapt and perfect your work; you seek out help and put it to good useAbility to manage influence through persuasion, negotiation, and consensus buildingDeep understanding of value drivers in recurring revenue business modelsStrong financial acumen including analytical and process-oriented mindsetEnthusiastic and creative leader with the ability to inspire othersExcellent communication and presentation skillsBackground in post-sale and sales experience preferredLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).SummaryLocation: Barcelona, ESP; Austria - Remote; Germany - Remote; Munich, DEUType: Full time