Sr / Principal Pharma Industry Business Impact Lead (CSM)

Mission

As a Pharma Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Pharma and Life Sciences vertical.

This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.

While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal.

The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities.

WHAT YOU WILL DO

Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.

Leverage biopharma industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value

Coordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.

YOUR RESPONSIBILITIES

• Executive Relationships & Trusted Advisory

• Build and sustain trusted relationships with C-level and senior stakeholders

• Develop executive champions

• Embed AI into governance forums and performance discussions

• Advise clients on how AI accelerates value within their industry context

Industry Authority in the Room Internally and Externally

• Bring deep understanding of industry value chains, economics, and performance drivers

• Map executive routines and governance structures to identify high-impact decision moments

• Align Aily insights to industry-specific strategic priorities and P&L levers

• Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative

• Coordinate cross-domain impact tracking and executive positioning

• Translate biopharma industry knowledge and market dynamics into product refinement and industry-specific positioning

Champion ROAI for our customers

• Orchestrate Aily ’s engagement with customers to ensure value delivery

• Partner closely with Aily App users to identify and document impact and quantifiable value

• Serve as the voice of the customer within Aily to help drive product evolution

• Lead large-scale adoption and advocacy initiatives

Must have:

• 7+ years of experience in the pharma industry with deep understanding of industry economics and executive governance

• Proven track record with Fortune 500 pharma clients in the target industry

• Strong executive presence with the ability to build lasting C-level relationships

• Clear accountability for value realization and measurable outcomes

• Comfortable operating autonomously in complex enterprise environment

• Extreme ownership mindset with accountability for outcomes, value delivery, and account growth

Strongly Preferred:

• Background in strategy consulting or customer success

• Strong understanding of pharmaceutical R&D, portfolio strategy, and/or business development

• MBA or other related academic experience

• AI savvy mindset with experience using AI to solve real-world business challenges

• Exposure to enterprise SaaS environments

• Experience mentoring, leading, or scaling small teams or domain practices