Senior Customer Success Manager (m/f/d)

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.

In this role, you will be responsible for the strategic success of a portfolio of key enterprise customers. You will drive customer adoption, measurable business value, and long-term customer success by developing strategic plans, coordinating internal resources, and building strong relationships with senior stakeholders.

Location: Munich, Germany
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract
Remote: Remote work within Germany may be possible, subject to confirmation

Your Responsibilities:

• Own the overall customer success strategy for a portfolio of strategic enterprise customers

• Develop and manage customer success plans with clear objectives, measurable outcomes, and business impact

• Drive adoption of enterprise technology solutions and demonstrate customer value using data and business insights

• Build trusted relationships across customer organizations, including senior and executive stakeholders

• Act as the central point of contact throughout the customer lifecycle and coordinate internal teams to deliver an excellent customer experience

• Identify customer risks and proactively develop and implement recovery plans

• Advise customers on industry trends, digital transformation opportunities, and innovative technology use cases

• Represent the voice of the customer internally by sharing strategic feedback, use cases, and customer needs

• Contribute to Customer Success best practices, thought leadership, and continuous improvement

Your Profile:

• 10+ years of experience in Customer Success, Account Management, Consulting, or a related field within SaaS and/or digital technology

• Proven experience managing strategic enterprise customers and driving measurable business outcomes

• Strong understanding of enterprise technology environments and digital transformation

• Experience working with large organizations and managing complex, cross-functional programs

• Proven ability to lead discussions and presentations with C-level and executive stakeholders

• Excellent consulting, communication, presentation, conflict-resolution, and relationship-building skills

• Strong organizational and program management abilities with the ability to manage multiple priorities in a fast-paced environment

• Ability to build strong relationships and influence stakeholders across different teams and organizational levels

• Business-fluent German and English; French is a plus

• Willingness to travel approximately 30%