Global Operations Specialist Credit (Hybrid; m/f/x/d; 1-year temporary contract)

Have you made first experience in client servicing in finance area, possess strong interpersonal skills and enjoy direct client / broker contact? Then we are looking for you!

About the Role

Be ready to support our Underwriters in Trade Finance, Commodity Finance, Project Infrastructure and Portfolio Solutions as an Operations Specialist in our Credit line of business. This includes the timely and accurate handling of client/broker requests, inquiries and accurate policy issuance.

Key responsibilities

• Closely interact and coordinate with internal stakeholders in Operations and Underwriting located in various regions and markets globally, as well as with external stakeholders such as clients, brokers, and service providers
• Process and administer correct reflection of client inquiries in our systems and handle contract/policy documents administration throughout their entire lifecycle (issuance, amendments, cancellation, invoicing)
• Support the underwriting and renewal processes in analysis, development, and evaluation of documents, such as underwriting files, master risk agreements and preparing policies or cover notes as draft
• Collaborate globally with other team members and our service provider to ensure the best client service to our credit clients and brokers
• Analyze and identify premium and fee discrepancies and determine appropriate measures

About the Team

Credit & Surety Operations is an emerging team redefining into a trusted partner, closely collaborating with the global Credit & Surety business teams. With passion, as well as our service and customer orientation we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is acting across many locations in Europe, Asia Pacific, as well as North and Latin America and represents a network of operational experts.

Our team is continuously improving and evolving the Operating model and is striving to standardize and improve the processes to offer the best market services.

About You

You are aware of the importance of clients, understand their needs and are passionate about working with them in order to meet or exceed their expectations. You like to take personal ownership for your day-to-day responsibilities, do not need close supervision and are able to set the right priorities in the context of the business. You are a true team player who thrives in a collaborative environment and embraces change as an opportunity. You are building and maintaining effective working relationships with peers, both internally and externally. You appreciate working with global intercultural teams.

We are looking for candidates who meet these requirements

• First experience in the area with financial intuitions or corporates credit products, preferably in an international bank, broker and or insurance company
• Previous experience in client facing servicing role, preferably in finance environment
• Completed commercial education preferably banking specialist or bachelor studies in economics or associates degree or job experience equivalent
• Basic knowledge and understanding of Trade Finance and/or intl. Guarantee business

These are additional nice to haves

• Experience with Credit Insurance business, including Bank Trade Finance, Trade Credit Insurance, Commodity Finance and Political Risk Insurance lines
• Knowledge of additional languages of relevant markets (French, German)
• Familiarity with KYC, AML procedures and sanctions, commercial and company law
• SWIFT knowledge for documentary business

This is a 1-year temporary contract.

For Germany, the base salary range for this position is between EUR 53.000 and EUR 88.000 (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In situations where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.