Senior Implementation Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionMeet our Professional Services Team!Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.What You'll DoSprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.What Are Your ResponsibilitiesLead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support proceduresServe as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirementsProvide social insights and recommendations to support clients’ business practicesDesign and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionalityResponsible for identification and inventory of customer process pain points and gaps in best practicesPerform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationshipsEnsure that all client users are trained and educated properly and in a timely fashionEstablish a relationship built on trust with every client championComplete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occurAssist the Sales Team in supporting new business growthIdentify, design and develop practice assets, blogs, and participate and present in industry eventsPerform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needsApply Sprinklr methodology, company procedures, and leading practices in all areas of workWho You Are & What Makes You QualifiedExperience in enterprise software, digital, or social account management or implementationFluency in German and English essentialExperience designing and implementing technology-enabled business solutions for clientsPrior consulting experience or experience in larger enterprise environmentsExperience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlinesAbility to motivate and focus resources with or without a direct reporting relationshipDemonstrate experience and a passion for the social media technology universeEnthusiastic, professional, with a focus on customer successExcellent listening skills to fully understand the customer requirements and pain pointsPassion for solving client challenges and commitment to client delightStrong oral and written communication skills, including presentation skillsAbility to solve problems with keen instincts and organizational experienceStrong knowledge of software development life cycles, web technologies, web development processesAbility to travel up to 30% on an annual basisYou know You're Successful if….Able to adapt and operate effectively in ambiguous or rapidly changing environmentsAbility to work both independently and as part of a teamCapable to work effectively under tight deadlines and juggle several assignments simultaneouslyApproach work with creativity, self-confidence, and flexibility Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.SummaryLocation: Germany - Hamburg; Germany - MunichType: Full time