Order Manager (m/f/d)

The Order Manager (OM) is responsible for the end-to-end coordination, execution, and monitoring of customer orders covering both commercial and technical aspects.This role serves as the key interface between Sales, Project Management, Supply Chain, Engineering, Finance and Business and Sales Operations teams to ensure timely and accurate execution of customer orders, including customer-specific configurations and project-based business.The candidate will play a critical role in driving operational excellence, ensuring compliance, managing risks, and maintaining high-quality order processing workflows in an international environment.Scope and Key Responsibilities:Manage the end-to-end Order-to-Cash process for commercial and technical customer orders in SAPOversee commercial contract execution (e.g., pricing, payment terms, export compliance)Act as the main point of contact for customers throughout the order lifecycleCollaborate closely with Sales, Project Management, Finance, Logistics, and EngineeringEnsure accurate invoicing, payment tracking, and credit limit monitoringConduct risk assessments and ensure compliance with company policiesMaintain and monitor order, project, and revenue data for reporting and forecastingValidate technical order data (configuration, BOM, engineering alignment)Ensure high data quality and consistency in SAP systemsHandle escalations related to order processing issuesCommunicate order status and risks to stakeholders regularlySupport complex projects in collaboration with Technical Order ManagersJob RequirementsExperience in order management, O2C processes, or project execution in an international environmentStrong understanding of commercial and technical order workflowsHands-on SAP experience (PS, SD, FI/CO, MM) and financial processes (contracts, invoicing)Ability to manage complex orders or project-based businessTechnical understanding or experience working with engineering teams is a plusStrong communication, coordination, and stakeholder management skillsRelevant degree (Business, Engineering, Supply Chain)Fluent in English and GermanKey CompetenciesHigh accuracy and attention to detailStrong problem-solving and risk management skillsAbility to handle commercial and technical topics simultaneouslyStrong multitasking and ability to work under pressureCustomer-focused with strong ownership mindsetContinuous improvement mindsetExperience working in international and cross-cultural environmentsAbility to work independently in a matrix organization$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. $$ Anna Lena Henkel $$ [email protected] $$ $$ $$