Junior Personal Shopping Operations Coordinator (f/m/d)

WHAT YOU WILL DO

• Provide operational and administrative support to the Personal Shopping team to ensure smooth day-to-day operations
• Assist with stock management activities, including supporting reporting, monitoring availability, and coordinating stock transfer requests
• Manage logistics-related tasks such as creating DHL shipping labels and coordinating parcel pick-ups
• Handle operational client requests, including processing Tax Free forms and coordinating special orders
• Follow up on Personal Shopping requests related to warehouse stock and report damaged or defective items on behalf of the PS team
• Identify operational issues and proactively contribute to resolving them in a timely and efficient manner
• Ensure adherence to standard operating procedures to support efficient business operations
• Maintain clear and accurate operational documentation and procedures for internal reference

WHO YOU ARE

• Excellent verbal and written communication skills in English; German is a plus
• Previous experience in operations, preferably within luxury retail or e-commerce
• Experience working with ERP systems and strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
• Strong digital literacy and confidence working with operational systems and tools
• Highly organized with the ability to manage multiple tasks simultaneously and work efficiently under deadlines
• A proactive problem-solver with a solution-oriented mindset
• A collaborative team player who communicates confidently and effectively with different departments
• Detail-oriented with a strong focus on accuracy and operational excellence

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan