Executive Experience Consultant

An enterprise client is seeking an exceptional Executive Experience Consultant to join their elite team of customer engagement professionals. This is not a traditional program management role – it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.

Job Description

• Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities
• Develop deep understanding of customer business challenges and transformation goals to align to their compelling narrative arcs
• Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts
• Drive thought leadership in executive engagement approaches and best practices
• Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience.
• Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations.
• Develop strong relationships with C-level executives, becoming a trusted strategic advisor
• Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.
• Capture and analyze data/feedback to continuously elevate the program experience
• Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery
• Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery
• Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy
• Create a culture of proactive sales partnership through ongoing alignment, communication and reporting

Qualifications

• 8+ years of relevant experience delivering exceptional executive experiences in a similar role or program
• Strong technology acumen to understand customer needs and propose innovative solutions
• Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders
• Strong presentation and communication skills
• Excellent project management capabilities to oversee all logistical and operational details of the engagement
• Outstanding communication and presentation skills to engage executive audiences
• Ability to deftly handle ambiguity and fast-paced, high-pressure environments
• Strong stakeholder management skills and influence across organizational boundaries
• Creative problem-solving prowess and proactive approach to strategize solutions
• Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers
• Bachelor's degree or relevant experience; MBA preferred
• Strong experience in SaaS and enterprise software environments, particularly ServiceNow or similar platforms
• Experience working at or with SAP, Salesforce, ServiceNow, Oracle, Celonis, or in business consulting, with great business acumen around transformation and AI-first strategies
• German-speaking (bilingual preferred) with strong English proficiency

Additional Information

Work Location: Onsite in Munich, Bavaria, Germany. Regularly or at client's discretion.