Customer Support, BackOffice (m/f/d)

About the role

In your role as Customer Support - Back Office, you will support the international support and service team in implementing, optimizing, and documenting processes. You will interact with customers regarding quotes and commercial matters for the after-sales department and take responsibility for ensuring smooth processing via SAP. You will also play a key role in the administration and optimization of the tools used.

Furthermore, you will share your knowledge with colleagues and other departments and serve as the link between the various functional areas.

You are the perfect fit for this role thanks to your exceptional knowledge of after-sales processes and general operational workflows; you work in a structured manner and excel in communication.

Your Responsibilities

• End-to-end order processing in SAP for all after-sales processes (returns, quotes, service orders, etc.)
• Definition, optimization, and documentation of workflows and processes
• Stakeholder, key user, and administrator for the tools used in support (SAP, JIRA Service Management, Confluence, etc.)
• Knowledge transfer regarding processes and procedures to colleagues within the group
• Analysis of data and preparation of reports

Your Profile

• Completed business training or comparable qualification
• Professional experience in international inside sales / customer service
• Basic technical understanding
• Strong organizational, prioritization, and communication skills
• Strong customer service orientation and enjoyment of daily interaction with colleagues and customers
• Very good knowledge of English and German
• Proficiency in MS Office
• Excellent SAP user skills; experience with JIRA and Confluence is a plus
• Ability to work independently and in a structured manner, quick learner, and team player

What we offer

• A dynamic high-tech company, combined with financial soundness and world-class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities as we continue to grow.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
• Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment

About us

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 2300 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly.

This is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us!

We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.