Junior IT Support / Service Desk Technician (m/f/d)

About the Role

We are seeking a motivated Junior IT Support Technician to provide first-level technical support to internal users. This role requires troubleshooting skills across operating systems, hardware, and enterprise tools. The position is primarily on-site, supporting office users directly, with a hybrid model being possible.

Your Responsibilities

• Provide first-level IT support (in person and remote)

• Troubleshoot basic hardware and software issues

• Support Windows and macOS environments

• Assist with basic Linux tasks (user level)

• Create, update, and manage tickets in Jira Service Management

• Install and configure laptops, desktops, and printers

• Support Microsoft 365 applications

• Manage user accounts (Active Directory / Entra ID / Okta)

• Assist with onboarding and offboarding (device setup, account creation)

• Escalate complex issues to senior IT staff

• Document solutions and common issues

Your Profile

• 1–3 years of IT support experience

• Basic knowledge of: Windows 11, macOS, Networking fundamentals (IP, DNS, Wi-Fi)

• Familiarity with ticketing systems (Jira preferred)

• Basic understanding of Microsoft 365

• Basic understanding of Google Workspace

• Language (English)

• Willingness to learn and grow in IT

Nice to Have

• Basic Linux knowledge

• ITIL Foundation

• Experience with hardware troubleshooting

• Basic scripting knowledge

Benefits and Perks

• Competitive salary and benefits package

• Opportunity to work with a highly innovative, international, and dynamic team

• Room for professional growth and development

• Participation in the company's success, with access to regular events, knowledge exchange and meetups

About us

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual-use technology!

ARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.

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