Customer Success Manager (German Speaking)

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

• Growth: Build deep technical and operational expertise by supporting customer admins on a complex SaaS platform

• Impact: Play a critical role in ensuring smooth day‑to‑day platform operations for customers across the DACH market

• Career: A great opportunity for someone in an early‑stage support or Junior CSM role who enjoys troubleshooting and problem solving

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025

• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Great benefits

Flexible work - our Munich team meet on Tuesdays and Wednesdays in office

✈️ 30 days holiday

Days off for special events

Pension scheme - 5% employer contribution

€500 annual wellness budget for health-related activities or items

Employee Assistance Plan - 24/7 365 days a year confidential support to help with your health and wellbeing

Two days per year dedicated to volunteering

Access to our award-winning flexible benefits platform - 30+ flexible benefits to choose from

Parental leave up to 3 years per child

Recruitment referral bonus

Yearly events to celebrate company milestones and holidays

Role overview

As a Junior Customer Success Manager (Support‑focused) at Benifex, you will provide hands‑on operational support to a portfolio of customers, acting as the primary day‑to‑day contact for customer administrators rather than end users.

Your role will focus on change requests, portal configuration, and troubleshooting within the Benifex platform to ensure customers can operate effectively and confidently. You’ll work closely with internal teams to investigate issues, resolve problems, and maintain a high standard of customer service. This role is ideal for someone who enjoys working with systems, processes, and customers. The position will primarily support German‑speaking customers within the DACH market.

Responsibilities

• Act as the main day‑to‑day contact for customer administrators, providing operational and technical support

• Manage and deliver customer change requests, including configuration updates and portal changes

• Troubleshoot platform issues by investigating system setups, configurations, and data

• Support customers with queries related to platform functionality, processes, and best practice usage

• Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers

• Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up

• Manage multiple support requests effectively in a fast‑paced SaaS environment

What we are looking for

• 1+ years of experience in a customer support or operational support role

• German language proficiency

• Strong communication skills, with the ability to explain technical topics clearly to customers

• Proven troubleshooting skills, including experience navigating systems and checking configurations

• A customer‑oriented mindset with a focus on problem solving and service quality

• Well organised, with the ability to prioritise tasks and manage multiple requests

• Comfortable working as part of a collaborative team while taking ownership of day‑to‑day responsibilities

Bonus points for:

• Experience in HR Tech, SaaS, or a technology‑driven environment

• Exposure to employee benefits or people‑focused platforms

We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.

Our interview process ✌

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial interview with the Talent team.
Online tests in numeracy and logical reasoning.
⏳ Interview with the hiring manager.
Final interview with a senior team member/director.

We look forward to receiving and reading your application!